SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Doge Gadget (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.dogegadget.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Llegó muy rápido es hermoso y muy útil, espero que con el tiempo siga pensando lo mismo
I get there a lot sooner than I thought. It has 3 speed levels the fan, usb c input to charge the smartphone, and contains a super powerful flashlight. Excellent purchase
Delivery to Ukraine in 3 weeks. The quality is externally good, how will work, let's see. When the fan is turned on for 2 and 3 speeds, it makes noise, how long it can not be noticed, while I do not know. If you turn on the fan and put on the table, it is unstable.
Really great, discreet, super cute. Has several speeds. I recommend
Perfect, a little heavy on the hand but it's related to the load capacity
excuse my nails. Anyway, fan is really cute. A bit heavy than it looks. It does make a sound, but fan speed is really good. 10/10!
Flashlight. 2. fan speed. The child really liked it, does not release .. While ..)) delivery to the cash register 5 weeks. I did not communicate with the store, and there was no point. Recommend.
Very cute, 3 speeds super effective. I have not tested the battery yet.
Spectacular and super fast to arrive, I loved it, thank you store
Доставка 18 дней. Товар соответствует описанию. Рекомендую продавца.
Beautiful elegant stylish design and easy multifunction gadget, ready for Summer in Australia. Arrived within 1 week! Amazing super fast shipping, despite the pandemic. All working well. 3 fan speeds controllable. Torch light works well, just hold press on the on/off button. Lanyard put on myself. Battery already charged when received. 5 stars for you ⭐️⭐️⭐️⭐️⭐️ ! Will buy again. Thank you!
Meets my expectations. 3 breathing powers, compact and practical. It holds well on its base even at the highest breath power. When you want to use the flashlight you have to make a long press on the ignition button. I bought the battery one and a charging cable is provided in the box. To see if in time will hold the blow but for now, I think it is A very good product.
The quality is just super!!! It came about 3 weeks before Kazakhstan. Charging is enough for 2-3 days. Super cute and there is a flashlight. I am in love
Great portable fan. Small, neat. The smartphone is charged (fast charging is naturally not). The flashlight is normal. The most chic is the time of work, corresponds to the claimed. Noise when working does not irritate. Usually I have enough even the first speed (I use indoors), it blows decently.
Simply Great ..... the load, the fan (3 possible powers), the flashlight and all at the same time! The balls of the fan are safe the system must have 1 safeplus soft plastic balls even 1 child can not be cut!!!! ... In short 1 great gift and 1 super useful gadget practical small ..... I really recommend!!!!
10.08 заказала, 20.08 получила в Москве , без брака и изъянов. Пришёл заряженный, всё соответствует описанию, спасибо за быструю доставку! Надеюсь прослужит долго!
Ordered 28.07, order came 14.08 The size was slightly smaller than expected (this is even a plus) Corresponds to the description The fan works in three modes, already on the first there is sufficient freshness. When touched with your fingers stops, a little beats on the fingers, but in this it's nothing terrible Flashlight works fine How does a believe bank work too In the kit there were a bracelet-harness-Keychain (I do not know what it is called) and a USB wire Purchase is satisfied, thank you very much to the store With the seller did not communicate
Sehr schön , gut funktioniert, ganz leicht . Lieferung war schnell , 10 Tage
Wasn't a bad buy at all this litte fan surprise me of my expectations of it.
Let charge until the light does not flash anymore. For the flashlight must let the finger press the switch. Works very well. I took 2 to 4000 amps. Very happy